CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: lovefitchicks@gmail.com

or fill in our contact form:

 

More Info

01

I’ve found the pieces I want but don't know my size.

 

Please check out our size chart.  The sizes are based on U.S women's apparel:

Model sizes are also available under each product in the product description tab.

02

What is the return policy?

 

There are no refunds.  We will gladly exchange items or issue a store credit for items that are returned within 14 days of your order date.  Tags must be attached to item and returned in the same condition as received.  To submit a return please ship items to 28211 Southfield Rd. Unit 246 Lathrup Village, MI 48076. Please send an email to lovefitchicks@gmail.com with details about your return and your return order will then be confirmed.  FitChicks is not responsible for return shipping and handling fees.

03

Which methods of payments can I use?

 

The website accepts Credit/Debit Amex, Visa, Discover, Mastercard. Paypal is also accepted.

04

How do I qualify for free shipping?

Free shipping is available on all US orders $75 or more and will be automatically added during checkout.

05

 

Domestic (U.S) orders

Unless otherwise selected, all domestic orders are shipped USPS First Class Mail. Once processing is complete, shipping time will take 2-4 days depending on the final destination.

We do not split shipments. Orders ship once all items in an order are ready for shipment.

Shipments in excess of $300 require a signature for delivery.

Any packages returned for INCOMPLETE/INCORRECT address will be shipped again at the customers expense.

06

International Orders

 

All applicable custom fees, taxes and duties are the sole responsibility of the customer as FitChicks does not collect these prior to shipment. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

Once an order is placed you are responsible for all original shipping charges, applicable custom import fees and the cost of return shipping back to us. This includes any shipment that is refused delivery as a $15 return shipping fee will also be deducted from your refund.

Please note - due to cost restrictions we cannot split ship international orders. If one or more items on the order is on back-order, they will be shipped out once the order is complete.

Deliveries can be delayed beyond our stated shipping times which is beyond our control and refunds/reimbursements for shipping costs cannot be offered.

At the current time we do not ship to India due to restrictions.

07

You’ve sent me the wrong items

 

Please send an email including pictures of items with tags and sizing to lovefitchicks@gmail.com and we will be happy to send you the correct size and pay for your return shipping and handling fees.

08

How do I use my discount code?

 

Enter your discount code during checkout.

09

Can I track my order ?

 

Tracking will be available via USPS. Once order is shipped you will receive a separate email from USPS with details regarding shipping and expected delivery.

10

Is it safe to order online?

 

Our privacy policy and terms and conditions are outlined on the FAQ page. Please refer to this section for further information.